You may cancel your order for non-personalised Products (but not for Products that have been personalised or made to your own specifications, which includes photographs once they have been taken, and not for Special Photography) at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you receive the Products. After the 14-day period, you may still cancel up to 28 days after your order is delivered, subject to the Products being unused and in a re-saleable condition, but we reserve the right to charge you an administration fee (which we will notify to you). No administration fee will be charged if you cancel within the 14-day period. If the Products have been despatched you, you must return them to us (see Returns).
If you cancel your order within the cooling-off period, you will receive a refund in accordance with our Refunds policy.
To cancel your order, you must:
Contact us, giving us your name, address and order reference and stating that you wish to cancel;
or complete our Cancellation Form and return it to the address specified in that form.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
Returns
Please refer to the Cooling-off period for your rights of cancellation.
If you cancel your order within the Cooling-off period, you must return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled in accordance with our Refunds policy.
You should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by a form of certified mail, to the following address:
Lafayette Photography Web Sales Unit 51 Denny End Industrial Centre Waterbeach Cambridge Cambridgeshire CB5 9PB
We advise that you take out enough postal/carriage insurance to cover the value of the contents. If you are returning Products to us from outside the European Union, you should check with your local customs office to ensure that they are not subject to further import duties and taxes when they arrive back in the United Kingdom.
Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.
Refunds policy
If you cancel your order within the Cooling-off period, we will refund the price paid (subject to any deduction we are entitled to make due to your use of or damage to the Products). If you received any promotional or other discount when you paid, the refund will only cover the amount you actually paid.
If the Products have been despatched to you, the refund will include the cost of standard delivery, but we will not refund your cost of returning the Products to us. The refund will be less any amount we are entitled to deduct in accordance with our Returns policy.
We will process the refund due to you as soon as possible and, if the Products have been despatched to you, then in any event within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our Returns address.
We will refund any money using the same method originally used by you to pay. If we are unable to put the refund through on this card for any reason, we will contact you on the email address supplied by you to discuss alternative arrangements.
Faulty products
If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged, defective or faulty, you should Contact us as soon as possible, giving us your name, address and order reference and details of the problem.
Please note that, in accordance with the accepted practices of all professional photographers and photographic laboratories, objections in relation to any photographic Products of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.
Nothing in this section affects your legal rights.
