You will receive a notification by email and/or SMS within three working days of your event, when your images are ready for selection. At that point simply log into your account, select the ‘View Photos’ tab to review your photographs. Please note, the photographs in your album are unedited and may show some unwanted elements such as floor area or edge of studio backdrop, however the printed photographs you receive will be cropped and edited.
When selecting your photographs if you select a thumbnail image it will show in a larger size in the main gallery window. Use the magnifying tool in the top right of the gallery window to zoom in on details.
You can shortlist images you like, by clicking the ‘FAVOURITE’ button in the gallery window. To see the favourites you have shortlisted, select the ‘Favourites’ tab above the thumbnail images.
To select a photograph simply click the ‘ADD’ button. The selection will default to ‘original colour’ but you can also select Black and White or Sepia. Simply follow the onscreen prompts. To cancel your selected image, simply click the ‘X’ button beside your selected photograph.
Yes. When selecting your photographs there are three radio buttons beside the selected image. These default to ‘Original Colour’. If you would like to have your photograph printed in Black and White or Sepia, simply select the appropriate radio button. The image on your screen will preview to your selected option.
A wide selection of certificate frames and picture frames are available in sizes to suit every photograph size we supply. You can add these to your basket, when ordering your photographs. The frames will then be included in the same delivery as your photographs.
Frames can also be purchased separately from your photograph order, simply by going to the ‘Frame Shop’ link on our website.
You will receive an email from Lafayette within three days of your graduation to the address you provided. This contains a link to our website where you can access your account and select your images. Once you have chosen your preferred images they are sent for printing and should be delivered within 21 days. You can check the status of your order at any time within your account which is updated automatically.
Please note if you have not recieved communication from Lafayette within three working days of your event, please contact us via email.
We do not offer time slots for bookings, however we are always onsite both before and after your ceremony until every customer has been catered for. Queuing times at most venues do not exceed fifteen minutes at peak times, but this is very dependent on the space available at each venue, and can vary wih many factors including weather, conditions, ceremony times etc. We always recommend arriving early, perhaps two hours before your ceremony, to allow the luxury of collecting your academic robes and having your photograph taken in a relaxed atmosphere.
You will always need to purchase at least one photograph product as this covers the cost of your photography studio sitting. The USB included within photograph packs, or the standard USB purchased on its own, only include the photographs you have selected as hard copy prints.
An additional stand alone USB product called USB Plus, when purchased alongside your photography sitting allows you to receive a copy of every photograph within your album.
Attend our designated Pre-Paid area at your event with your booking confirmation. A member of our staff will provide you with your booking docket and guide you to a studio. Our studios are typically open from 2 hours prior to each ceremony, unless otherwise instructed by your college. We generally stay open until 30 minutes prior to each ceremony to allow graduates time to be seated. In Some graduations this can be up to 1 hour. We open again immediately afterwards, until every customer is catered for.
The location of the Lafayette studios will usually be included
in the information provided in the invitation to your event. In addition we
signpost each event (subject to permissions at each venue). Look for A-Board
signs for ‘Lafayette’ or ‘Studios’, as well as laminated A4 directional signs
on walls directing you to ‘studios’.
Please refer to the Cooling-off period in our terms and conditions for your rights of cancellation.
If you cancel your order within the Cooling-off period, you must return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled in accordance with our Refunds policy.
You should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by a form of certified mail, to the following address:
Lafayette Photography Web Sales
Unit 51 Denny End Industrial Centre
Waterbeach
Cambridge
Cambridgeshire CB5 9PB
We advise that you take out enough postal/carriage insurance to cover the value of the contents. If you are returning Products to us from outside the European Union, you should check with your local customs office to ensure that they are not subject to further import duties and taxes when they arrive back in the United Kingdom.
Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.
Still unsure about a query? You can contact us: